# CX Retail Exchange ## July 8, 2024 - July 9, 2024 #### Changing The Rules Of The Retail Game A warm welcome to the **11th annual CX Retail Exchange!** A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights, discussions, and the benchmarking of new era of customer excellence. When the event launched a decade ago there were no self-service check-outs, QR codes were non-existent, and same-day delivery was unheard of. Fast-forward to today and 10% of all e-commerce spending is done via social commerce, retailers are second-guessing their returns policies, and there are grocery stores that have even started introducing “slow” shopping lanes for those customers who still seek human interaction along their shopping journey. It is an exciting time for retail with innovation at every fingertip, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing, others are opening, and we are seeing an evolution of the high street take place, placing experience at the heart of everything retail stands for. This is no doubt the time to be a CX leader in retail! Join the CX Retail Exchange to be a part of the next wave of retail excellence, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with, how they will do so, and where they will spend their money in 2023. #### Event Details Start: July 8, 2024 End: July 9, 2024 Event Category: [Customer Experience](https://arenacx.com/events/category/customer-experience/) Website: [Event Website](https://www.cxnetwork.com/events-customer-experience-exchange-retail-uk) #### Event Venue [HILTON SYON PARK](https://arenacx.com/venue/hilton-syon-park/) Park Rd Isleworth, TW8 8JF United Kingdom #### Organizer - [CX Network](https://arenacx.com/organizer/cx-network/) - [View Organizer Website](https://www.cxnetwork.com/) Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and GoContact omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone. Be My Eyes is a suite of products designed on a simple premise: to harness the power of technology and human connection to assist people who are blind or have low vision to lead more independent lives. With the press of a button, the app establishes a live video connection between blind and low vision users and either sighted volunteers, company representatives or sighted co-workers. With over 5 million users across 150 countries, Be My Eyes has become the largest online community for the blind and visually impaired. Headquartered in Vancouver, WA, Cyber Acoustics was founded in 1996 by audio enthusiasts with a passion for building affordable products with incredible sound. Since those early days we have continued to innovate in speakers and headphones and have been a mainstay in K-12 schools for more than a decade. Today, as the world of learning and work continues to evolve, we remain a leading EdTech provider, and have also expanded our product line to include office essentials like laptop docking stations, speakerphones, and Zoom-certified webcams, all with the belief that quality doesn’t have to mean expensive. Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. It's flexible and ready to integrate with your entire communications stack. It's built on our own global network for unmatched reliability. And it's grounded in both telecom and real-world software expertise. So you can create exceptional experiences for customers—anywhere in the world. We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening!